Knowledge Base/Primos Cameras/Camera questions and comments

Repairs on Truth Cam 46

Michael Hill
posted this on October 10, 2011 08:58

Can I have my Truth Cam 46 repaired after warranty is out?

 

Comments

User photo
Clark Manuel
Primos Inc

Sorry for the delay, I did not see this question until now.

We do not have any means of performing repairs on cameras at this time as it would be uneconomical to do so (requireing international shipping, parts, labor and return shipping costs).  Our Customer Service Dept. may be able to offer you a discounted price or a refurbished camera as an exchange depending on availability of these items.

October 31, 2011 16:45
User photo
Atinc77

WOW, I just bought 2 Truthcam 46's and now I find out they are UNREPAIRABLE should it be needed.  How would you like to purchase a new car knowing it's unrepairable??

November 18, 2011 09:03
User photo
Clark Manuel
Primos Inc

I'm not sure that comparing a $20,000-$30,000 item to a $100-$150 item is a fair comparison but our warranty will cover a full replacement if necissary.   Beyond that, it's just NOT econcomical to either side to repair the item in question.  We would be asking a customer to pay shipping and in the range of $75 to repair a camera that costs roughly $150 (or less)  brand new....that just does not make sense.

I hope you can understand our postion in this matter (whether you agree with it or not).

 

November 18, 2011 09:53
User photo
Rlhenderson

You know, I had the same question and I am stunned to hear you do not offer repairs....Heck yes I would pay 75 dollars for the repair of a 150 dollar item....One thing for sure, I currently have three Primos Truthcams and was about to order a TruboDog caller too, BUT I sure as heck am not going to do business with a company that will not provide some mechanism to get repairs done...I mean seriously, are you kidding me?

January 07, 2012 14:12
User photo
Clark Manuel
Primos Inc

We DO offer a mechanism to swap out or replace cameras even after the warranty is up and it will end up being cheaper than a repair.  We are NOT going to leave a customer swinging in the wind with a non-functional product with no options.  We have never and will never operate that way.  Your characterization of us short changing customers because we don't offer repair services is neither fair nor accurate.

January 09, 2012 09:51
User photo
Peter Zaccari

my camera is 3 mos old and battery life is under 100 pics in cold weather.primos should offer an upgraded camera.

January 12, 2012 14:40
User photo
Clark Manuel
Primos Inc

Peter,

You have a ticket open and your replacement is in process.  Rest assured that the battery life you are stating is NOT typical of a Truth Cam 46 (I have gotten in excess of 40,000 images from a single set of D Cells).

January 12, 2012 16:41
User photo
Brent Trammel

Wow, I am not sure what my fellow hunters expect for $150. Being able to repair a $150 camera would be nice but when you consider the price of parts, labor and shipping what would you be willing to pay for a repaired camera? This is a quality product and if they last several years you have gotten your moneys worth. Buy a new one and move on. I just purchased four Truth Cam 46's and would have gotten four more but didn't have the $$$ at the time. These are great cameras for the money. I have delt with Primos on several occasions and have never gotten better customer service from any company. Good luck getting that caliber of customer service from any other company. Our hunting club has 10-15 members at any one time and most of those members use Primos as their main camera supplier.

I would like to say thank you to the folks in the Primos customer service department and thank you to Wil, you hire some great folks. Keep you standards high, the majority of your customers really appreciate it.

January 13, 2012 19:09
User photo
Oland Massingill

I own 3 of the 35 and 3 46 now I am reading about how they do not repair them but you have refurbished cameras Now if you do not repair them how do you get refurbished cameras. I have had good luck with customer service I have had to use them several times  and I have only have owned these cameras for less than a year. I do not care how good the service is if you have to keep using it Maybe there is something wrong. I have a hunting partner of mine that has 4 of the 60 and he has had trouble with 2 of them in less than a year. I have had 3 cameras replaced under warranty. I have never have gotten any where close to 40,000 photos out of a set of batterys on any of them. I ended up putting a solor panel with a rechargable battery on the cameras. I am looking close at any more cameras I have to purchase.

January 17, 2012 18:51
User photo
Clark Manuel
Primos Inc

It takes us months to get cameras refurbished by our factory and we would never want to subject our customers to that kind of delay for a repair.  This is just another reason it is neither economical nor fair to either party involved to have traditional repair program.

January 18, 2012 10:17
User photo
Denkdoink

hello,

my truthcam 46 gives an SD full message regardless of which type of SD is inserted.  can i "swap it" for another or get a credit on a new one?  how much?


thanks. 

February 10, 2012 20:49
User photo
Clark Manuel
Primos Inc

@ Denkdoink - Submit a ticket on the product failure (Orange box in the right column of this page gives a link) and an Agent will contact you on details of a replacement.

February 13, 2012 07:49
User photo
robert west

primos camera's are junk. just like their customer service.all my cameras are out of warranty and wii cost me 270 dollars to replace per their customer service. plus shipping. i had 2 of 46's just stop working and the 3rd will not take night pictures. i would be nice to be able to get replacement boards for them. i wonder how hard it is for a company that big to carry these boards and sell to their customers. i'm done with them and their other hunting products. and i will tell others about their service. like they say WORD OF MOUTH.  so  speak the languige

June 02, 2012 17:44
User photo
Oland Massingill

I agree with you mr West. I have 6 primos cameras and the 3 Truth Cam 35 is the best I own and it run the batteries down fast. I own 3 tc-46 and night pictures are not good at all. I have had all 6 cameras replaced at least once and some twice. The 46 takes poor night pictures I get some with good bight light but most with barley enough light to see what is in the picture. The 35 is brighter. Two of my 35 run the batteries down when they only take less than 100 pictures. I got them set on 1 min intervals and norm sensing and still I put new enigerizer or duracell batteries and go back in a week and the cam is at 50% or less and only has between 60 and 100 pictures. I guess they are not really work the price. WORD OF MOUTH

June 03, 2012 10:56
User photo
Channyj26

Have you tried running your cam in all the different settings for each particular location.My tc 46s each run on different settings for each particular location and I have had really good results with them.I have noticed that the 46s under heavy canopy actually take way better pics on 25 leds than 46 leds.It also seems that the burst mode will affect the way your pics come out when your running 46 leds at 5 mp setting.I think for the money Primos hit a grand slam in the trail cam business and I know a lot of people will agree with this.

June 03, 2012 20:09
User photo
Oland Massingill

I have tried setting differant locations and setting. I never use burst only 1 pic at a time. I own 6 (3 TC-35 and 3 TC-46) and a buddy of mine has 4 TC-60 and both of us have had them replaced with the same issues. The repalcements are not any better. I will get one night of good bright pics out of a week of use and some times only a few good pics a night. I can not agree one the quality of the cams. I got one place I need to put cameras out and can not be checking them on a weekly basis. I even have the solor panels and recharable batteries on for them and  the batteries still get run down. I have lower the mp and the leds and the amount of time between pics. I pulled one today that had only taken 205 pics and the enerzier batteries was at 10% and they was put in a week ago brand new straight out of the package. I am not real please with the quality. I guess if they can get 1 out of 3 customers satisfied then ???????

June 03, 2012 20:27
User photo
Clark Manuel
Primos Inc

@ Robert West - You were offered replacement cameras @ $90 / ea and you admitted in your ticket to obtaining these cameras 2nd hand (they were NOT new cameras).  We do not maintain replacement or repair parts as this is not economical and not a convenient method for the majority of our customers.  I'm sorry you feel our products are "junk", but we have plenty of other customers that do not feel that way.  We are constantly improving our cameras and from the single serial # you put in your ticket the cameras you are having issues with are nearly 3 years old.  

I ask you swap out at lest one of them for the $90 refurb and see if a newer camera does not improve your opinion of our products.

 

June 04, 2012 08:12
User photo
Clark Manuel
Primos Inc

@ Oland Massingill - I'm sorry to hear you are not getting satisfactory operation out of the cameras at night.  As per a previous suggestion, lower the LED count on the settings to  25 LEDs.  Except for extreme far range shots, you should get good lighting (actually better if subjects are very close) and the batteries should last nearly twice as long (if not longer).

Lowering the MP does NOT appreciably effect battery life, there is no reason to lower this (that will GREATLY lower the quality of the images).

You should be getting more than 200 night images out of a set of batteries, so if you feel they may be defective, please submit a ticket and Customer Service will address the issues.

 

 

June 04, 2012 08:26
Topic is closed for comments